Profile
Cloud infrastructure professional with 10 years at Microsoft supporting
enterprise Azure environments for S500 customers — and a deliberate pivot into designing,
deploying, and maintaining that infrastructure directly. Completed 15 hands-on Azure
projects across networking, compute, IaC, and security, documented at
ostebovik.net — production-pattern deployments built from scratch using
Azure CLI, Bicep, and GitHub Actions. Deep understanding of how enterprise Azure breaks,
how it should be built, and the gap between the two.
AZ-104 Microsoft Certified: Azure Administrator Associate earned June 2026, with AI-901
and AZ-305 planned.
Experience
Microsoft Corporation · Redmond, WA
- Established and maintained internal Azure test beds running IaaS, PaaS, and SaaS workloads for the
support team — hands-on Azure infrastructure work running continuously alongside the support role.
- Built Azure Monitor pipelines using Data Collection Rules and the Azure Monitor Agent, authoring KQL
queries and configuring alert rules and action groups — documented lab work at
ostebovik.net.
- Implemented Azure Backup and Site Recovery configurations including Recovery Services Vault policies,
MARS agent deployment, and ASR replication — translating direct customer exposure to backup failures into
structured, documented lab coverage.
- Deployed a full production Azure environment using Bicep IaC and GitHub Actions CI/CD — Front Door,
Static Web App, Key Vault with Managed Identity and RBAC-scoped secret references — live at
ostebovik.net.
- Piloted a Tier 2 escalation role handling the most complex customer-reported issues; achieved 7-day
resolution for over 65% of managed cases and contributed to a 94% customer satisfaction rating — 10 basis
points above Tier 1.
- Collaborated directly with Engineering and Customer Success on issues requiring non-standard solutions,
serving as the technical bridge between customer impact and product teams.
- Delivered quarterly onboarding training to 10 new support engineers; concurrently mentored 3–5 engineers
on an ongoing basis.
- Created and refined 10–15 technical documents monthly to improve support accuracy and delivery
efficiency across the team.
Microsoft Corporation · Redmond, WA
- Managed Azure subscription, account, and billing issues for Microsoft's S500 enterprise customer base —
including Verizon, NTT Technologies, CenturyLink, and Sony — minimizing production downtime and fiscal
impact.
- Troubleshot Azure environment outage events, providing professional paths to resolution under time
pressure for enterprise SLAs.
- Collaborated with SaaS, IaaS, and PaaS partner teams to uncover root causes for complex customer issues
requiring cross-team coordination.
Mercent Corporation · Seattle, WA
- Used XML, XSLT, XPath, and XQuery to build and maintain customized e-commerce integrations, accelerating
customer production timelines and revenue.
- Resolved complex escalated issues requiring development-level changes to customer integrations; served
as bridge between technical support and development teams.
Onyx Software (Acquired by Consona Corp) · Bellevue, WA
- Served as liaison between technical support and development for high-priority, medium-to-high-impact
software issues requiring immediate resolution.
- Created and managed a self-service portal and knowledge base that reduced support contact volume and
accelerated customer issue resolution.
- Performed QA testing on patches prior to release; trained and coached support engineers and customer
service representatives.
Hot Yoga of Issaquah · Issaquah, WA
- Acquired and turned around a failing small business; grew revenue 150% through pricing restructure,
marketing, and customer retention focus.
- Managed all operations including finance, facility, and a staff of 10 instructors.